Terms & Conditions

Last Updated: 20 October 2025

 

1. Introduction

These Terms and Conditions govern your use of our website and services. Please read them carefully before using our site or engaging with our services. By accessing or using our website, you agree to be bound by these Terms and Conditions.

 

2. Who We Are

Our website is operated by 1GM Consultancy Ltd trading as The Energy Grant Team ('we', 'us', or 'our'). Registered Office: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, United Kingdom, G2 1BP. Company Number: 1GM Consultancy Ltd. We provide information and assistance in connection with government energy grants throughout the United Kingdom.

 

3. Our Services

We provide a platform to help customers identify and apply for eligible government energy grants. We do not directly provide funding; we assist in connecting customers to relevant government-approved schemes or installers. By using our services, you confirm that all information you provide is true, accurate, and complete.

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4. Use of Artificial Intelligence (AI)

We use Artificial Intelligence ('AI') systems to assist in delivering our services, including responding to customer enquiries, qualifying customers for grants, and supporting communication via calls and chat. All AI use is subject to human review and oversight. No fully automated decisions with legal or significant effects are made without human involvement. While we take reasonable steps to ensure accuracy, AI-generated content or responses may occasionally be incomplete or incorrect. You acknowledge that such tools are intended to assist our human staff and should not be relied upon as definitive advice. If you wish to opt out of AI-assisted communication, please contact us directly at hello@theenergygrantteam.com.

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5. Data Protection

Your privacy is important to us. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of how we collect, process, and protect your data are set out in our Privacy Policy, which forms part of these Terms.

 

6. Accuracy of Information

While we aim to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or reliability of all content or grant information provided on our website. We are not responsible for any errors, omissions, or outdated information provided by third parties or government schemes.

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7. Limitation of Liability

To the fullest extent permitted by law, we exclude all warranties, representations, and conditions relating to our website and the use of our services. We shall not be liable for any loss, damage, or inconvenience arising from reliance on information or services provided, whether generated by AI or human input.

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8. Eligibility and Customer Responsibility

You are responsible for ensuring that any information submitted to us is truthful and accurate. Eligibility for any government energy grant is determined by the relevant government body or scheme administrator, not by us.

 

9. Intellectual Property

All content on our website, including text, graphics, and logos, is the property of 1GM Consultancy Ltd trading as The Energy Grant Team. You may not reproduce, distribute, or exploit any content without our written consent.

 

10. Communication

We may contact you by phone, email, SMS, or AI-assisted communication tools in relation to your enquiry or application. You can request to stop receiving communications at any time by contacting us at hello@theenergygrantteam.com.

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11. Third-Party

Links Our website may contain links to external sites. We are not responsible for the content or privacy practices of such websites. We encourage you to read the privacy policies of those websites before providing any personal information.

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12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Complaints and Dispute Resolution

We are committed to resolving disputes fairly. If you have a complaint, please contact us first at hello@theenergygrantteam.com. If a resolution cannot be reached, disputes may be referred to mediation under the LawBite Mediation Procedure before pursuing legal action.

 

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will always be posted on our website with the 'Last Updated' date displayed.